Privacy Policy

We may collect and process the following categories of personal information:

We collect information when you:

• Submit a website form.
• Contact us by email, phone, WhatsApp, WeChat or social media.
• Register interest in a property.
• Book a viewing, valuation, consultation or meeting.
• Subscribe to market insights or updates.
• Use our website or digital tools.
• Engage EGRE for sales, acquisitions, lettings, management, advisory or related services.
• Provide documents for AML, KYC, tenancy, sale, purchase or management purposes.
• Report a repair or maintenance issue through Fixflo or another repair platform.
• Interact with our advertising, property listings or marketing campaigns.

We may also receive information from third parties, including property portals, introducers, agents, developers, landlords, tenants, buyers, sellers, professional advisers, CRM systems, referencing providers, compliance providers, repair platforms, analytics tools and public registers.

We use your information to:

• Respond to enquiries.
• Understand your property requirements.
• Arrange calls, meetings, valuations and viewings.
• Provide sales, acquisitions, lettings, management, advisory and private client services.
• Match clients with relevant properties, buyers, tenants, landlords, developers or opportunities.
• Manage property transactions, lettings and tenancies.
• Carry out identity verification, AML, KYC and compliance checks.
• Manage repairs, maintenance and property management obligations.
• Prepare reports, proposals, market commentary and advisory materials.
• Manage client relationships and communications.
• Send market insights, property updates and marketing communications where permitted.
• Improve our website, services, systems and client experience.
• Protect our business, prevent fraud and comply with legal obligations.

Depending on the circumstances, we may process your information on one or more of the following legal bases:

We may send you market updates, property opportunities, insights, invitations or service-related communications where permitted by law.

You can opt out of marketing communications at any time by clicking an unsubscribe link or contacting us directly.

Even if you opt out of marketing, we may still send service-related communications about an active enquiry, instruction, transaction, tenancy, management issue or legal obligation.

We may share your information with:

• EGRE group companies, affiliated entities and international teams.
• EGRE employees, consultants, agents and representatives.
• Buyers, sellers, landlords, tenants, developers and brokers where relevant.
• Professional advisers including lawyers, accountants, tax advisers, mortgage advisers, valuers and compliance consultants.
• Referencing agencies, AML/KYC providers, property portals and CRM providers.
• Contractors, inventory clerks, repair platforms, utility providers and property management suppliers.
• Hosting providers, analytics providers, email providers and marketing platforms.
• Banks, lenders, escrow providers, payment providers and transaction parties.
• Government authorities, regulators, courts, law enforcement agencies or redress schemes where required.
• Prospective buyers, investors or business partners in the event of a business sale, restructuring or transfer.

We only share information where reasonably necessary and appropriate.

EGRE operates across London, Dubai and China-facing markets. Your information may be accessed by or transferred to parties outside the UK where necessary for cross-border services, client support, communications or transaction coordination.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary depending on:

• The nature of your enquiry or relationship with us.
• Whether a transaction, tenancy or property management instruction is active.
• AML, KYC, legal, tax, accounting or regulatory requirements.
• Whether information may be needed for disputes, complaints or legal claims.
• Whether you remain subscribed to marketing communications.

When information is no longer required, we will delete, anonymise or securely archive it.

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email, messaging platform or online system is completely secure. You should avoid sending highly sensitive information through unsecured channels.

Subject to applicable law, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request portability of your information where applicable.
• Object to certain direct marketing.
• Lodge a complaint with the Information Commissioner's Office.

To exercise your rights, contact us at london@egre.com.

You can also contact the UK Information Commissioner's Office at ico.org.uk.

Our website uses cookies and similar technologies. For more information, please see our Cookie Policy.

Our website may contain links to third-party websites, including portals, developers, map services, repair platforms, payment providers, social media platforms and professional advisers.

We are not responsible for the privacy practices, content or security of third-party websites.

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated date.